1. What are cookies and why does Prominence Bank use them?
Cookies are small text files stored on your device when you visit websites. Prominence Bank uses cookies to ensure secure access, enhance user experience, and improve website performance and compliance with applicable regulations.
2. Are cookies mandatory to use the Prominence Bank website?
Strictly necessary cookies are essential for secure navigation and access to account services. You may disable non-essential cookies, but doing so may limit certain functionalities or performance features of the website.
3. What types of cookies does Prominence Bank use?
We use:
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Strictly Necessary Cookies for secure access and functionality.
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Performance Cookies to analyze website traffic.
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Functionality Cookies to remember user preferences.
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No advertising cookies are used.
4. Does Prominence Bank use third-party cookies?
Yes, but only for analytics purposes. Services like Google Analytics may place cookies to collect anonymous usage data. We do not use third-party cookies for advertising or marketing.
5. How can I control or disable cookies?
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at any time.
6. Do cookies collect my personal banking data?
No. Cookies used by Prominence Bank do not store sensitive financial or account information. They are used solely for security, navigation, and performance optimization.
7. Will disabling cookies affect my online banking experience?
Yes. Disabling essential cookies may prevent you from logging in or using secure features of our online banking system. We recommend keeping strictly necessary cookies enabled.
8. How long do cookies remain on my device?
Some cookies are session-based and are deleted when you close your browser. Others may remain for a limited duration unless manually cleared through your browser settings.
9. Is my cookie data shared with anyone?
Cookie data is never sold or disclosed for marketing. Any data collected via third-party analytics tools is anonymized and used solely to improve website performance.
10. Where can I find more details?
For full information, please refer to our Cookie Policy and Privacy Policy, or contact our Data Protection Officer at helpdesk@prominencebank.com.
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