+(44) 208 895 6493 Mon - Fri 09:00 - 17:00 Centre Montpellier PB 788, Fomboni, Mwali, KM

Privacy Policy

The privacy policy stated below applies to all of our products, website, and services. Furthermore, in a situation our privileged customers need full information as regards privacy practices, we also upload additional privacy notices to analyses the procedure by which services process usersinformation.

  • Information We Collect and Use

We gather and make use of information which we need to carry out our business to be able to provide you with financial products/services that are unique. We gather information about you through varieties of means, including:

  • Account history (transactions undertaken, payment records, account balance, and credit card usage)
  • Information that is received from third-party interests (credit agencies, government, regulatory authorities, etc.)
  • Personal financial statements, applications as well as various other electronic/written communications that possesses address, name, occupation, assets, income, and identification number.
  • Securing your Privacy
  • For helping you in the protection of private data we recommend the following:
  • Guarantee that the account records are disposed properly.
  • Use a safe and secure browser while sending/receiving transactions online, shut down the online applications that are currently inactive, and make sure that virus is updated regularly.
  • Never share confidential information online or via the telephone except you have crosschecked the recipient by yourself.
  • Check the bank statements and account balance regularly and promptly report discrepancies, which you notice in our system.
  • If you are under the suspicion that account has been compromised (the person has unauthorized access to PIN, user ID, and password), then contact us as soon as possible
  • To Know more about protecting password as well as taking other privacy measures regarding the security of financial data and user privacy check Security Statement.
  • Data Integrity

We process personal data only for the main purposes which are accorded in the bank’s privacy policy. We explicate our storage, data collection, and processing practices to guarantee that all our practices of collection, storage and process remains in line with the law. We take necessary steps to ascertain that user data that we collect is up-to-date, accurate and complete. We do rely on our customers to however provide us with correct personal information.

  • Maintaining Customers’ Information

We affirm that safeguarding and proper usage of personal information is our main social responsibility. Due to this, we strive to make every effort in order to assure that consumers’ confidential data is always used and protected as accorded by law.

  • Safeguarding Customers’ Information

The bank keeps and manages your personal information. We strive to keep it up-to-date and correct while using appropriate security measures as well as safeguards to prevent data leakages. Prominence Bank also monitors and oversees resources deployed on the website for handling personal data.

  • Disclosure to Third Parties

We are bound by law to refrain from disclosing personal information to third parties without the informed consent of our highly esteemed customers except we are forced to do so by law. Also we retain the power to update our privacy policy or any other part thereof at any given time. This could be based on the fact (but not limited to) changes/upgrades in information technology or other factors which could come up in the future. With these efforts, as a bank, we hope to work and perfect the customers’ private data in a more secure and efficient manner. Endeavor to check this policy for updates.

  • Accessing and Making Your Private Information Updated

You can always approach or get across to a Prominence Bank Representative in order to make your current private information up to date. For you to check your information at times, compensation might be required which might have been incurred when gathering or collecting that particular information.  It is necessary that you specify the desired information you want to gain access to, for us to retrieve it immediately

A Prominence Bank spokesperson will intimate you about the time it will take to update/change the desired information. It will be updated in about 7 business days. To be assured of the continuing confidentiality agreement, we can make available the privacy policy by mail, if necessary.

Please note that we retain the right to reject access or correction of any information in situations where we are not allowed by law. In case of a denied request, we will provide the reason for denial in writing.

  • User Communications

When you send an email to Prominence Bank, we store all the communications back and forth in order to address the pending inquiries and improving our service structure.

  • Login Information

When you log into our website, our servers retain information automatically, sent by your browser. This procedure is done for every customer, for every visit. 

  • Internet Protocol Addresses

An IP is a sort of address used by electronic devices to identify and communicate with users present on the network. It can be considered as a street number of a phone number by which a computer recognizes another system on the internet. Just as a street address or a phone number is unique, so is an IP address is always unique for each device. For security purposes, IP address is used to monitor login activity from time to time.

  • Account Aggregation

This characteristic allows for compilation of the necessary information about our users from various locations on a single platform. For making use of this service, the account aggregation providers need your login information and passcode. In such a case, it is your responsibility to ascertain that the company providing these services has the necessary security and privacy measures in place.

When you decide to annul your relationship with the said service provider, we advise you to change your passcode and other information immediately. This will ensure your safety from misuse of information.

  • Cookie

This can be regarded as a small text file that it sent by the web server and saved on the computer hard drive. It is supposed to be read later. Cookies allow the server to recognize the computer that you are using at the moment. They are used for personalization purposes. We also use cookies to recognize our customers’ computer. They are vital to internet banking.