What should I do if I forget my online banking password?
Clients can reset their password through the secure online banking portal. In case of further issues, they can contact customer […]
Customer Service
How do I report a problem or lodge a complaint?
If you experience an issue, you can contact our customer service team to file a formal complaint. Prominence Bank is
Can I cancel a transaction after it has been initiated?
Cancellation policies depend on the type of transaction. Some transactions, especially those involving third-party financial instruments, cannot be reversed once
Can I talk to someone or can you provide a telephone number to talk to someone in the bank?
For any inquiries or assistance, please contact our Help Desk at helpdesk@prominencebank.com. Our team is available 24/7 to respond to