Refund Policy Archives - Prominence Bank

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Refund Policy

Clarification on KTT Transactions and Your Responsibility as an Account Holder

November 23, 2024admin

Important Information About KTT Transactions at Prominence Bank At Prominence Bank, we strive to deliver professional and legitimate banking services. To ensure clarity, here are essential details about Key Tested Telex (KTT) transactions: 1. Understanding KTT Transactions: KTT transactions go beyond cash transfers and are used for interbank communications, issuing financial instruments (like bank guarantees...

General Information for Clients: Understanding KTT Transactions and Associated Risks

November 23, 2024admin

At Prominence Bank, we value transparency and appreciate the importance of sharing experiences to educate others about financial transactions. One area that requires significant caution is Key Tested Telex (KTT) transactions. While these transactions can appear promising, they often come with substantial risks that should not be underestimated. Risks of KTT Transactions: Many clients have...

Can I request a refund of fees attributed to KTT Telex transactions?

November 3, 2024admin

While we understand the importance of financial transactions and the need for transparency, we must clarify that the fees incurred from KTT transactions are non-refundable in accordance with our policies. We kindly ask that you refrain from seeking refunds for services rendered, regardless of issues related to your remitter, as such requests do not align...

What should I know about fees and refunds?

November 3, 2024admin

At Prominence Bank, we want you to feel confident regarding our fee structure. Rest assured, we will never charge you a fee for services not rendered. Any fees deducted from your account signify that we have indeed provided the service, and you will see the corresponding transaction reflected in your account. For instance, if a...