+(44) 208 895 6493 Mon - Fri 09:00 - 17:00 Centre Montpellier PB 788, Fomboni, Mwali, KM
Helpdesk@prominencebank.com

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Prominence Bank
Yes, you can apply for a loan with a Safe Keeping Receipt (SKR) from Prominence Bank.  The SKR acts as valuable collateral, making it easier to secure a loan.  Here’s what to expect: • Distinct Services: We emphasize that asset custody and loan provision are separate services.  You’ll need to secure custody of your assets...
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While we understand the importance of financial transactions and the need for transparency, we must clarify that the fees incurred from KTT transactions are non-refundable in accordance with our policies. We kindly ask that you refrain from seeking refunds for services rendered, regardless of issues related to your remitter, as such requests do not align...
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Yes, there are various fees associated with your account at Prominence Bank, which may vary depending on the type of account you hold and the services you utilize. Understanding these fees is important for effective account management. Here are some common fees you may encounter: – Monthly Maintenance Fee: This fee is charged for maintaining...
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Absolutely! Prominence Bank offers a comprehensive and versatile banking experience. You can seamlessly receive funds through KTT Telex, a reliable and efficient method for transferring large sums of money. Once the funds are in your account, you have the flexibility to make payments to any bank globally using wire transfers via IBAN or SWIFT. This...
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We are pleased to inform you that Prominence Bank’s services are available worldwide, with no country restrictions. This allows us to serve clients across various regions, including the USA and Europe, without limitations.
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Yes, Prominence Bank accepts all types of KTT transactions. We provide comprehensive KTT services to all account holders. You do not need to be concerned about whether the originating system is analog or digital. If you wish to received a funds transfer or communicate with another bank via the KTT system, simply provide the necessary...
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Yes, you can receive different currencies into your Prominence Bank account. However, please note that exchange and conversion rates may apply to your account. For example, the KTT conversion rate incurs a fee of 0.4%.  While it is possible to receive funds in different currencies, we recommend using your account’s designated currency to avoid these...
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For any inquiries or assistance, we encourage you to contact our help desk at helpdesk@prominencebank.com. Our team is available 24/7 to respond to all your questions. Please kindly list your queries, and they will be addressed accordingly. Please note that we do not provide customer service via phone for security reasons. Utilizing our certified email...
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Thank you for your interest in visiting our head office. As a digital bank, we operate exclusively online to ensure we provide our customers with efficient and convenient banking services. We do not have physical branch locations for customer visits or appointments. Our primary channel for customer support is through our 24/7 helpdesk email service....
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Locate Wire Transfer Instructions: Inside your online banking portal, there should be a specific area that details how to receive wire transfers, including KTT (Telex) transfers. This will typically include: Bank Name:  Bank Address:  Account Number: (Insert your bank account number) Account Name: (Insert the account holder name) KTT Telex Code:  Bank Officer:  Bank Officer...
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