Prominence Bank Policy Archives

+(44) 208 895 6493 Mon - Fri 09:00 - 17:00 Centre Montpellier PB 788, Fomboni, Mwali, KM

Helpdesk@prominencebank.com

Tag

Prominence Bank Policy

Policy on KTT Transactions

November 26, 2024admin

To further clarify, Prominence Bank will credit your account with whatever is received, as per the instructions provided by the remitter’s bank. However: • We do not guarantee the nature of any transaction initiated by another banking institution or any remitter. • We do not get involved in transactions initiated by you or your remitter,...

What is Prominence Bank’s policy on pending KTT transactions?

November 26, 2024admin

• Pending KTT transactions will not be processed, downloaded, or reviewed until all fees are covered and your account is in good standing. • Prominence Bank will credit your account with what is received, based on the remitter’s bank instructions. However, we do not guarantee the nature or details of these transactions.

Will the KTT transaction be credited to my account?

November 26, 2024admin

Prominence Bank will credit your account based on the instructions received from the remitter’s bank. However, this will only occur if your account is out of delinquent status and has sufficient funds to cover the fees. It is your responsibility to ensure the nature of the transaction aligns with your expectations.

Can Prominence Bank confirm what is being sent to my account?

November 26, 2024admin

No, Prominence Bank cannot confirm or verify what is being sent to your account. Only you and your remitter can provide this information. We do not get involved in transactions initiated by other banking institutions or remitters, and we do not guarantee their outcomes until the transaction has been fully processed by Prominence Bank.

Will Prominence Bank review or verify the KTT transaction on my account?

November 26, 2024admin

No, Prominence Bank will not review, download, or process the KTT transaction currently pending on your account until the account is in good standing and the required fees are covered. It is your sole responsibility to know and verify the details of the transactions you or your remitter initiate.

What is my responsibility regarding KTT transactions sent to my account?

November 26, 2024admin

As the account holder, it is your responsibility to fully understand and manage the nature of the KTT transactions being sent to your account. If you provided KTT instructions to your remitter, you are accountable for the type of transaction being sent. Prominence Bank does not get involved in transactions initiated by you or your...

Why has my account been blocked from receiving further KTT transactions?

November 26, 2024admin

Your account has been blocked from receiving further KTT transactions due to its current delinquent status. Please note that Prominence Bank does not process KTT transactions for accounts in delinquent status. To lift the block, your account must be brought out of delinquency and adequately funded. It is your responsibility to ensure your account maintains...

Can I cancel a transaction after it has been initiated?

November 25, 2024admin

Cancellation policies depend on the type of transaction. Some transactions, especially those involving third-party financial instruments, cannot be reversed once initiated. Please contact our team for more details.