Digital Banking Archives - Prominence Bank

+(44) 208 895 6493 Mon - Fri 09:00 - 17:00 Centre Montpellier PB 788, Fomboni, Mwali, KM

Helpdesk@prominencebank.com

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Digital Banking

What should I do if I forget my online banking password?

March 9, 2025admin

Clients can reset their password through the secure online banking portal. In case of further issues, they can contact customer support via email.

How does Prominence Bank ensure the security of my account and transactions?

March 9, 2025admin

Prominence Bank employs SSL encryption, multi-factor authentication, and trust account structures to protect client transactions and maintain confidentiality.

Are there fees associated with wire transfers and international payments?

March 9, 2025admin

Yes. Outgoing international wire transfers usually have a fee, typically around 1% plus SWIFT costs. Incoming KTT transactions incur a 1.5% fee.

What is the account opening fee and why is it required?

March 9, 2025admin

The account opening fee is €25,000. This non-refundable fee ensures access to high-security banking services with total privacy and specialized account management.

Does Prominence Bank support cryptocurrency transactions and accounts?

March 9, 2025admin

Yes. Clients can deposit and withdraw cryptocurrency, with conversion to fiat currencies available through Prominence Bank’s secure platform.

What services and financial solutions does Prominence Bank offer?

March 9, 2025admin

Prominence Bank offers personal and business banking, corporate finance, investment banking, bank instruments (SBLCs, BGs), trade finance, and secure international transactions.

What types of accounts does Prominence Bank offer (personal, business, etc.)?

March 9, 2025admin

Prominence Bank provides Personal and Business bank accounts, as well as specialized accounts like Cryptocurrency Accounts and Custodial Accounts for financial instruments.

Who can open an account with Prominence Bank?

March 9, 2025admin

Both individuals and corporate entities can open accounts with Prominence Bank. However, all applicants must meet compliance requirements, including KYC verification.

Is Prominence Bank a regulated financial institution?

March 9, 2025admin

Yes. Prominence Bank operates under the regulatory framework of the International Services Authority of Mwali, complying with international AML (Anti-Money Laundering) and KYC (Know Your Customer) policies.

Does Prominence Bank have mobile banking?

November 2, 2024admin

Yes, we have a mobile banking app that allows you to manage your accounts, and send money conveniently from your smartphone. Stay in control of your finances with our mobile banking app. Our app lets you: • Manage your accounts • Transfer money between accounts • Make payments and transfers • Update your personal details...