Customer Service Archives - Prominence Bank

+(44) 208 895 6493 Mon - Fri 09:00 - 17:00 Centre Montpellier PB 788, Fomboni, Mwali, KM

Helpdesk@prominencebank.com

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Customer Service

How do I report a problem or lodge a complaint?

November 25, 2024admin

If you experience an issue, you can contact our customer service team to file a formal complaint. Prominence Bank is committed to resolving client concerns promptly and professionally.

Can I cancel a transaction after it has been initiated?

November 25, 2024admin

Cancellation policies depend on the type of transaction. Some transactions, especially those involving third-party financial instruments, cannot be reversed once initiated. Please contact our team for more details.

What should I know about fees and refunds?

November 3, 2024admin

At Prominence Bank, we want you to feel confident regarding our fee structure. Rest assured, we will never charge you a fee for services not rendered. Any fees deducted from your account signify that we have indeed provided the service, and you will see the corresponding transaction reflected in your account. For instance, if a...

Can I talk to someone or can you provide a telephone number to talk to someone in the bank?

November 2, 2024admin

For any inquiries or assistance, we encourage you to contact our help desk at helpdesk@prominencebank.com. Our team is available 24/7 to respond to all your questions. Please kindly list your queries, and they will be addressed accordingly. Please note that we do not provide customer service via phone for security reasons. Utilizing our certified email...

Does your bank charge any upfront fees for its services?

November 2, 2024admin

Prominence Bank does not charge upfront fees for any of our services. All of our fees are deducted from your bank account available balance only after we have provided a service to you.