banking services Archives - Prominence Bank

+(44) 208 895 6493 Mon - Fri 09:00 - 17:00 Centre Montpellier PB 788, Fomboni, Mwali, KM

Helpdesk@prominencebank.com

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What currencies does Prominence Bank support?

November 25, 2024admin

Prominence Bank supports transactions in multiple currencies, allowing clients to conduct business globally. Please contact us for a complete list of supported currencies.

How long does it take to process a transaction?

November 25, 2024admin

The processing time for transactions depends on the type of transaction and its complexity. Standard wire transfers typically take 1–4 business days, while larger or specialized transactions may require additional time for compliance and verification.

Clarification on KTT Transactions and Your Responsibility as an Account Holder

November 23, 2024admin

Important Information About KTT Transactions at Prominence Bank At Prominence Bank, we strive to deliver professional and legitimate banking services. To ensure clarity, here are essential details about Key Tested Telex (KTT) transactions: 1. Understanding KTT Transactions: KTT transactions go beyond cash transfers and are used for interbank communications, issuing financial instruments (like bank guarantees...

Can I request a refund of fees attributed to KTT Telex transactions?

November 3, 2024admin

While we understand the importance of financial transactions and the need for transparency, we must clarify that the fees incurred from KTT transactions are non-refundable in accordance with our policies. We kindly ask that you refrain from seeking refunds for services rendered, regardless of issues related to your remitter, as such requests do not align...

Do you offer POS (Point of Sale) services?

November 3, 2024admin

No, we do not offer POS services at this time.

What should I know about fees and refunds?

November 3, 2024admin

At Prominence Bank, we want you to feel confident regarding our fee structure. Rest assured, we will never charge you a fee for services not rendered. Any fees deducted from your account signify that we have indeed provided the service, and you will see the corresponding transaction reflected in your account. For instance, if a...

What fees are associated with my account?

November 2, 2024admin

Yes, there are various fees associated with your account at Prominence Bank, which may vary depending on the type of account you hold and the services you utilize. Understanding these fees is important for effective account management. Here are some common fees you may encounter: – Monthly Maintenance Fee: This fee is charged for maintaining...

Can I receive funds in my account via KTT Telex and make payments via SWIFT or SEPA to any bank in the world?

November 2, 2024admin

Absolutely! Prominence Bank offers a comprehensive and versatile banking experience. You can seamlessly receive funds through KTT Telex, a reliable and efficient method for transferring large sums of money. Once the funds are in your account, you have the flexibility to make payments to any bank globally using wire transfers via IBAN or SWIFT. This...

Can I receive different currencies into my Prominence Bank Account?

November 2, 2024admin

Yes, you can receive different currencies into your Prominence Bank account. However, please note that exchange and conversion rates may apply to your account. For example, the KTT conversion rate incurs a fee of 0.4%. While it is possible to receive funds in different currencies, we recommend using your account’s designated currency to avoid these...

Can I visit Prominence Bank head office?

November 2, 2024admin

Thank you for your interest in visiting our head office. As a digital bank, we operate exclusively online to ensure we provide our customers with efficient and convenient banking services. We do not have physical branch locations for customer visits or appointments. Our primary channel for customer support is through our 24/7 helpdesk email service....