PREGUNTAS DE ENTRENAMIENTO — 3 Sep 2026, 20:50 CEST

Esta lista es el cuaderno. El chat de la web sigue siendo Sabrina. Desk no está publicado.

1. P: Hello
   R: Hello. How may I assist you today?
2. P: How can I open a KTT account?
   R: KTT comes with an eligible Personal or Business account after approval and activation. It is not a separate product.
3. P: What is the fee to receive a KTT?
   R: Incoming KTT is 1.5% of face value. No separate upfront receiving fee.
4. P: What is the fee to send a KTT?
   R: Outgoing KTT is 1.5% of face value.
5. P: What is the KTT message fee?
   R: $/€ 25,000 per approved message or response.
6. P: What is the minimum KTT face value?
   R: USD/EUR 10,000,000 per tranche.
7. P: What is the maximum KTT face value?
   R: USD/EUR 500,000,000 per tranche.
8. P: Personal minimum balance?
   R: $/€ 5,000.
9. P: Business minimum balance?
   R: $/€ 10,000.
10. P: How can I open a Numbered Account?
    R: Internal reference, not anonymous. Apply Personal or Business.
11. P: Numbered opening fee?
    R: € 50,000.
12. P: Numbered minimum deposit?
    R: € 500,000.
13. P: How can I obtain a loan using an SKR?
    R: SKR is custody, not an automatic loan. Financing is not guaranteed.
14. P: Do you offer IP to IP?
    R: Yes, for eligible corporate/institutional clients with a compatible counterparty. Not a public consumer payment.
15. P: Do you offer SWIFT?
    R: Yes. 1% incoming or outgoing, minimum $/€ 100.
16. P: How do I verify a document?
    R: Reference code + private PIN supplied with the document. Do not send the PIN in chat.
17. P: Where do I login?
    R: app.prominencebank.com/login
18. P: Helpdesk email?
    R: helpdesk@prominencebank.com

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