Privacy Policy

Legal & Policy Terms

Section 1: Privacy Policy

Prominence Bank is committed to safeguarding the privacy and confidentiality of our clients’ personal and financial information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data in accordance with international banking standards and the regulatory framework of the State of SCNRFP.

1.1 Information We Collect

We collect and process personal data necessary to provide our banking services, including:

• Personal Identification Information: Name, date of birth, nationality, passport/ID details, and contact information.
• Financial Information: Account history, transaction records, account balances, and credit card usage.
• Third-Party Information: Data received from credit agencies, government and regulatory authorities, and other relevant entities.
• Application and Communication Data: Information provided through applications, emails, and other communications.

1.2 Use of Information

Your personal data is used to:

• Provide and manage banking services and accounts.
• Process transactions and payments.
• Comply with legal and regulatory obligations.
• Enhance our services and customer experience.
• Communicate with you regarding your account and our services.

1.3 Data Protection and Security

We implement robust security measures to protect your personal data, including:

• Encryption: SSL 256-bit encryption to secure data transmission.
• Access Controls: Strict access controls to prevent unauthorized access.
• Regular Monitoring: Continuous monitoring of systems to detect and prevent security breaches.
• Data Integrity: Procedures to ensure data accuracy and integrity.

1.4 Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

1.5 Disclosure of Information

We do not disclose your personal information to third parties without your consent, except as required by law or as necessary to provide our services. This includes disclosures to:

• Regulatory and government authorities as mandated by law.
• Service providers who assist in our operations under strict confidentiality agreements.

1.6 International Data Transfers

Your personal data may be transferred to and processed in countries outside of your jurisdiction. We ensure that such transfers are conducted in compliance with applicable data protection laws and that your data remains protected.

1.7 Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal and contractual obligations.
• Object to or restrict the processing of your data under certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at helpdesk@prominencebank.com.

1.8 Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Section 2: Account Terms & Conditions

2.1 Eligibility and Onboarding

Account opening is subject to verification and approval under our Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

2.2 Account Management

Clients must maintain accurate contact information and notify the bank of any changes promptly. Clients are responsible for maintaining the confidentiality of their account credentials.

2.3 Fees and Charges

Details of fees applicable to your account and transactions are outlined upon account opening and are subject to change with prior notice.

Section 3: Account Closure Policy

3.1 Closure by Bank Only

Clients may not initiate or request the closure of their accounts. Prominence Bank retains exclusive authority to close accounts based on internal policies and compliance assessments.

3.2 Automatic Closure for Negative Balance

The bank reserves the right to automatically close any account that remains inactive with a negative or zero balance for a continuous period of ninety (90) calendar days, without prior notice to the client.

3.3 Liability and Record Retention

Upon account closure, Prominence Bank is not liable for any obligations or claims resulting from closure. All records will be maintained in accordance with applicable AML and compliance obligations.

Changes to These Terms

We may update these Legal & Policy Terms periodically to reflect changes in our practices or legal requirements. Clients are encouraged to regularly review this page.

Contact Us

If you have any questions or concerns, please contact us:

• Email: helpdesk@prominencebank.com
• Phone: +(44) 208 895 6493
• Address:
  Prominence Bank
  State of SCNRFP
  Bank License Registrar Office
  Bank Licensing Division
  Operating under Foreign Jurisdiction License No. 05052025-A
  Diplomatic Jurisdiction – ETMO (Extraterritorial Trade Mission Office)