Privacy Policy

Legal & Policy Terms

Effective Date: 27 August 2026
Last Updated: 27 August 2026

Important: This page provides a public summary of Prominence Bank’s privacy practices and principal conditions governing applications, accounts, services and banking relationships. It should be read together with the applicable account application, account agreement, published fee schedule, service-specific terms and authenticated communications accepted by the client.

Section 1: Privacy Policy

1.1 Scope and Legal Identity

Prominence Bank is committed to protecting the confidentiality, integrity and appropriate use of personal and financial information relating to applicants, clients, beneficial owners, authorized representatives, counterparties and website visitors.

Prominence Reserve Bank is the banking entity named in SCNRFP Foreign Jurisdiction License No. 05052025-A, issued by the State of SCNRFP. The license identifies Diplomatic Extraterritorial Trade Mission Offices (ETMO) as part of the approved Foreign Diplomatic Jurisdictions included within the documented operating framework.

Nothing on this page should be interpreted as government deposit insurance, central-bank sponsorship, universal third-party recognition or a guarantee of any particular banking, payment, financing, settlement or transaction outcome.

1.2 Information We May Collect

Prominence Bank may collect and process information reasonably required to assess applications, verify clients and beneficial owners, administer accounts, process supported services, maintain security and satisfy applicable compliance, legal, operational and record-keeping requirements.

Identification and contact information: name, date and place of birth, nationality, country of residence, address, telephone number, email address, passport or identification details, photographs, signatures and other identity-verification information.
Ownership and corporate information: beneficial ownership, shareholders, directors, officers, authorized representatives, organizational structure, incorporation records, business activities and related corporate documentation.
Financial and transaction information: account information, balances, transaction records, payment instructions, beneficiaries, counterparties, source of funds, source of wealth, expected activity, supporting documents and relevant financial history.
Compliance and risk information: KYC/AML records, sanctions and adverse-media screening, Enhanced Due Diligence information, tax-residency information, fraud indicators, risk assessments and compliance communications.
Website and technical information: IP address, browser and device information, login and security events, website interactions, cookie preferences, form submissions and technical logs used for security, fraud prevention and website administration.
Communications: emails, secure messages, Help Desk enquiries, application correspondence, document-verification requests and other communications with the Bank or authorized service providers.

1.3 How Information May Be Used

Personal, financial, corporate and technical information may be used to:

Assess, process and administer account applications.
Identify and verify applicants, clients and beneficial owners.
Open, maintain, administer and secure approved accounts and services.
Authenticate clients, representatives and transaction instructions.
Process supported payments, transfers and banking services.
Conduct KYC/AML, sanctions screening, due diligence, Enhanced Due Diligence and transaction monitoring.
Prevent, detect, investigate and respond to fraud, cybercrime, unauthorized access and prohibited activity.
Maintain legal, operational, transaction, audit, security and financial records.
Communicate account, security, contractual, compliance and service information.
Resolve enquiries, disputes, complaints, technical matters and operational issues.
Protect the Bank, its clients, service providers, counterparties and participating institutions.
Meet applicable legal, contractual, compliance, security and risk-management requirements.

Depending on the context and the applicable framework, processing may be connected with the administration of an application or banking relationship, compliance and record-keeping requirements, protection of legitimate operational and security interests, fraud prevention or consent where consent is the appropriate basis for the relevant processing.

1.4 Disclosure of Information

Personal or financial information may be disclosed where reasonably necessary to provide or protect banking services, process a supported transaction, comply with applicable obligations or manage legitimate operational, security and risk requirements.

Recipients may include:

Correspondent banks and participating financial institutions.
Payment, card, settlement, messaging and transaction networks.
Identity-verification, screening, fraud-prevention and security providers.
Technology, hosting, communications and administrative service providers.
Professional advisers, auditors, insurers and contractors.
Beneficiaries, counterparties and receiving institutions where required to process or review a transaction.
Government, judicial, regulatory, law-enforcement or other competent authorities where applicable.

Prominence Bank does not sell client personal data for third-party marketing purposes.

1.5 International Processing and Transfers

Because Prominence Bank provides international digital banking services, personal information may be processed, accessed or transmitted in more than one jurisdiction. This may occur through the Bank, authorized service providers, correspondent institutions, payment networks, counterparties or competent authorities.

Appropriate contractual, technical, operational or other safeguards are applied where required by the applicable framework. Data-protection standards in another jurisdiction may differ from those applicable in the client’s country of residence.

1.6 Data Security

Prominence Bank applies technical, organizational and administrative safeguards appropriate to the relevant system, account and service. These may include encryption in transit and at rest where applicable, authentication, access controls, role-based permissions, monitoring, audit logging, secure backups, incident-management procedures and periodic security review.

No Internet-based or electronic system can be represented as completely risk-free. Clients are responsible for protecting their usernames, passwords, PINs, devices, email accounts, telephone numbers, authentication methods, wallets and other access mechanisms and must promptly report suspected compromise or unauthorized activity.

Prominence Bank will not ask a client to disclose an Internet Banking password, OTP, card PIN, private key or recovery phrase through a public web form, social-media message or unsolicited telephone call.

1.7 Cookies and Website Technologies

The website may use essential, functional, preference, analytics and security technologies to operate the site, remember user choices, protect forms and sessions, understand website performance and prevent abuse. Additional information may be provided in the Bank’s applicable Cookie Policy or consent-management interface.

1.8 Data Retention

Personal and financial information is retained for the period reasonably necessary to administer an application or banking relationship, maintain transaction and audit records, satisfy KYC/AML and record-keeping requirements, resolve disputes, respond to lawful requests, protect legal rights and enforce applicable agreements.

Retention may continue after an application is declined, a service ends or an account becomes dormant, restricted, archived or closed. Records may be deleted, anonymized or securely retained according to the applicable retention requirement and the nature of the information.

1.9 Privacy Requests and Individual Rights

Depending on the law or framework applicable to the relevant processing, an individual may be entitled to request access to personal data, correction of inaccurate information, restriction of certain processing, objection to particular uses, withdrawal of consent where processing is based on consent, or deletion where deletion is legally and operationally permissible.

These rights are not absolute. A request may be limited or declined where information must be retained for KYC/AML, sanctions screening, fraud prevention, transaction processing, security, audit, litigation, record-keeping or other applicable obligations.

The Bank may require satisfactory identity verification before processing a privacy request. Privacy and policy enquiries may be directed to helpdesk@prominencebank.com .

Section 2: Account Terms Summary

The following is a public summary. Complete terms are contained in the applicable account application, account agreement, published fee schedule, service-specific conditions and authenticated communications accepted by the client.

2.1 Eligibility and Final Approval

All account applications and services are subject to eligibility, complete documentation, identity and beneficial-owner verification, KYC/AML, sanctions screening, source-of-funds and source-of-wealth review where applicable, risk assessment, operational availability and final bank approval.

Payment of an account opening fee does not guarantee account approval.

2.2 Account Opening Fee and Refund Policy

If an application is declined and no account is opened, the applicable account opening fee is refunded in full. Once an account has been approved and opened, the applicable account opening fee is non-refundable.

Account opening fees are separate from minimum balance and minimum opening deposit requirements and do not count toward the required account balance or opening deposit.

2.3 Fees, Balances and Service Charges

Current standard fees are published on the Fees and Charges page. Additional or service-specific fees may apply according to the requested account, service, message, transaction, instrument, currency, corridor, provider or counterparty.

Unless expressly stated otherwise, minimum balances and opening deposits do not count toward transaction or service-fee coverage. Clients must maintain sufficient available funds to cover applicable fees in addition to any required minimum balance or opening deposit.

2.4 Ongoing Information Duties

Clients must keep identification, contact, tax-residency, beneficial-ownership, source-of-funds, source-of-wealth, expected-activity and other relevant information current and must respond to reasonable verification, security or compliance requests.

Failure to provide satisfactory information or documentation may result in delays, transaction holds, service restrictions, account suspension, administrative review or termination of the banking relationship.

2.5 Account and Credential Security

Clients are responsible for safeguarding usernames, passwords, PINs, authentication devices, email accounts, telephone numbers, wallets, private keys and other security elements connected to the account.

Suspected unauthorized access, credential compromise, fraud or unusual account activity must be reported through an approved official channel without undue delay.

2.6 Instructions and Authentication

The Bank may act on properly authenticated instructions received through approved channels. It may hold, decline, return or request additional verification for instructions that are incomplete, inconsistent, unusual, high-risk, unauthenticated, technically unsupported or non-compliant.

Account-specific instructions, transaction requests, compliance communications and formal banking communications must use the applicable authenticated written, portal-based or bank-to-bank channel.

2.7 Service Availability

Account features, transfers and specialist services remain subject to the account type, account standing, jurisdiction, currency, transaction corridor, technical readiness, provider or network support, documentation, counterparty acceptance, applicable fees, compliance review and final bank approval.

Approval of an account does not automatically provide access to every service offered or described by the Bank.

2.8 Prohibited Use

Accounts and services must not be used for unlawful, fraudulent, deceptive, sanctionable, evasive or otherwise prohibited activity, including money laundering, terrorist financing, sanctions evasion, fraud, cybercrime, unauthorized financial activity or the misuse of third-party funds, documents, identities or accounts.

2.9 Third-Party and Counterparty Acceptance

A service description, account approval, banking message, financial instrument, document-verification result or internal approval does not guarantee acceptance, processing, monetization, financing, transfer, settlement or recognition by another institution, network, provider or counterparty.

2.10 Communications and Notices

The Bank may communicate through Internet Banking, secure messaging, email, official written correspondence, document verification, bank-to-bank channels or other approved methods.

Clients are responsible for maintaining current contact information, monitoring their accounts and reviewing official communications made available through the applicable channel.

Section 3: Account Status, Restriction, Dormancy and Closure

3.1 Client Requests

A client may submit a written request to discontinue use of an account or request a review of the banking relationship. Such a request does not result in automatic or immediate account closure.

3.2 Administrative and Compliance Review

Account restriction, suspension, dormancy, archiving, termination or closure is subject to internal review and may depend on pending transactions, available balances, outstanding fees, disputes, security concerns, legal holds, record-retention requirements, compliance review, sanctions screening, fraud review and other operational or risk considerations.

The Bank may maintain an account in a dormant, restricted, administrative or archived status where necessary to preserve records, complete compliance or legal review, address outstanding obligations or ensure orderly settlement.

3.3 Inactive, Zero-Balance or Negative-Balance Accounts

An account maintaining a zero or negative balance and no activity for ninety consecutive days may be placed under administrative review and may, where appropriate, be restricted, archived or closed in accordance with applicable internal procedures.

The passage of ninety days does not by itself guarantee automatic closure, release of records or cancellation of outstanding obligations.

3.4 Effect of Closure or Discontinuation

Closure or discontinuation of services does not eliminate accrued fees, liabilities, pending transactions, disputes, legal holds, lawful record-retention requirements or rights and obligations that arose before the effective date of closure.

Nothing in these terms is intended to exclude any non-waivable right available under the applicable framework.

Section 4: Changes, Official Channels and Policy Enquiries

4.1 Changes to This Policy

Prominence Bank may update these Legal & Policy Terms to reflect changes in services, technology, operational practices, legal or compliance requirements and account conditions.

A revised version becomes publicly available with an updated effective date or last-updated date. Where a change materially affects an existing banking relationship, notice may also be provided through Internet Banking, email, an authenticated communication or another approved channel, as appropriate.

4.2 Official Communication Channels

General privacy, policy and account enquiries may be directed to helpdesk@prominencebank.com .

Account-specific instructions, transaction requests and formal banking or compliance communications must use the applicable authenticated portal-based, certified written or bank-to-bank channel.

The published telephone number is reserved for authorized Operations & Compliance matters and is not a general customer-service, account-opening or pre-onboarding consultation line.

Review all official channels on the Contact Prominence Bank page.

4.3 Document Verification and Fraud Prevention

Documents presented as having been issued by Prominence Bank should be verified through the Bank’s official document-verification system or confirmed directly through an authorized channel before funds, assets, goods, services or confidential information are released in reliance on the document.

Public document verification is free. Documents may be verified through the Document Verification page or by contacting verify@prominencebank.com .

Public Summary Disclaimer: These Legal & Policy Terms are provided as a public summary and do not replace the complete account application, account agreement, service-specific terms, published fee schedule, authenticated instructions or other binding documentation accepted in connection with a particular banking relationship.